Refund policy

    Return & Exchange Policy

    We hope you love your purchase, but if for any reason you are not satisfied, we are happy to offer a return or exchange under the following conditions:

    Free worldwide shipping
    Return shipping at customer’s expense

    Taxes & duties responsibility: Import duties, customs fees, local taxes, VAT, or similar government charges are the sole responsibility of the customer and are non-refundable.
    Please refer to the Taxes & Duties policy section for full details and clarification.

    1. Eligibility

    • Items must be returned in their original, unused, and undamaged condition, with all packaging, tags, and accessories included.
    • Returns or exchanges are valid within 7 days of receiving the shoes.
    • Personalized or custom-made products are non-refundable and cannot be exchanged.

    2. Process

    • To initiate a return or exchange, please contact our customer support with your order number and reason for return via email at info@gazaliere.com. We will provide you with the necessary instructions and a Return Authorization Number (RAN).
    • Return shipping costs are the responsibility of the customer. Upon request, we can assist in arranging a return label, the cost of which will be deducted from the refund.
    • Once the returned items are received and inspected, we will process your refund or exchange.
    • Refunds will be issued to the original payment method within 7–10 business days.

    3. Exchanges

    • Exchanges are subject to product availability. If the requested item is unavailable, we will offer a refund or store credit.

    4. Non-Returnable Items

    • Items marked as "final sale" are not eligible for return or exchange.

    You will receive an email from customer support within 24 hours.

    Thank you for shopping with us. If you have any questions or concerns, please don’t hesitate to reach out to our customer service team at info@gazaliere.com.

    - You will receive an email from customer support within 24 hours.

    Thank you for shopping with us. If you have any questions or concerns, please don’t hesitate to reach out to our customer service team via email at info@gazaliere.com.